British Airways

2022 - 2 - 26

Post cover — Image courtesy of "The Guardian"

'Chaos' at Heathrow after British Airways cancels all short-haul flights (The Guardian)

Hundreds of people queued outside Heathrow's T5 on Saturday as a technical issue grounded BA flights.

“The lack of communication is the primary issue. “The lack of clear communication is also very poor.” The outage is BA’s second in 10 days.

Passengers criticise British Airways over 'nightmare' Heathrow delays (Chard & Ilminster News)

British Airways passengers have criticised the “absolute chaos” at London's Heathrow Airport after all short-haul flights on Saturday morning were cancelled ...

We heard about the IT issue from a fellow passenger,” Dr Slaney said. “We know this is incredibly frustrating but we don’t want to offer you a flight which is at risk of cancellation again and causes you further issues and uncertainty.” “They said ‘go to a hotel’ and when the system was back and running, they would automatically book us on but this didn’t happen. “They said to us when we got to the door to “go home”. I think that is very poorly managed.” Susan Watson, who is in her mid-40s and works in London, said she was booked on the 12.15pm flight to travel to Aberdeen for work and to see family. Dr Slaney said she and her daughter were due to be on the 9.15am flight to Salzburg for a holiday before their travel agent managed to move them to the 12.30 flight – but both were cancelled.

Another British Airways systems failure will cost a fortune in ... (The Independent)

The 25000 to 30000 people who are stranded either at Heathrow or at the other end of cancelled routes remain BA's problem.

But that is exactly what British Airways faces. But that is rather to understate is obligations under air passengers’ rights rules. The reputational damage for BA is rising with every cancellation.

British Airways cancels short-haul flights from Heathrow Airport due ... (iNews)

British Airways passengers are being encouraged to check their flight status as the airline 'anticipates further disruption during the day'

Passengers can accept BA’s offer of a refund or insist on rerouting. It’s disappointing that BA doesn’t seem to be offering the rerouting option to its customers. “We are aware of a technical issue that British Airways are investigating and we will be working with them to provide updates to passengers as soon as they are available.”

British Airways plans to operate 'vast majority' of flights from ... (Sky News)