British Airways flights

Confusion at UK's biggest airport and airports around the world as flag carrier appears to suffer operational issues.

British Airways now says that the issue has been resolved. He actually said that no one was answering the phones – don’t get me started on that since I had a horrendous experience with BA customer service.” She told i: “First the boarding pass system went down so they stopped allowing passengers on the plane.

An error on BA's website says passenger check in "can't be completed right now" because the airline can't "verify your health documentation".

Now waiting at the airport delayed flight because of an “IT system”. We have apologised to our customers for the inconvenience we have caused them, are offering to refund or rebook them onto alternative flights, and providing refreshment vouchers and hotel accommodation where needed." The woman who complained, Lizzie Ellen, wrote on Twitter: "Never travelling @British_Airways again. Passengers had been stuck for hours because of the 'global IT failure' and were left frustrated at being left in the dark by BA. One man stranded by the gate said "babies are crying" as adults are becoming more and more frustrated at the BA response. A spokesperson for BA said: "While we were able to resolve the temporary technical issue we experienced earlier today quickly and resume flight operations at Heathrow Terminal 5, we deeply regret that we have now had to cancel some of our flights this evening.

The airline says it has resolved the latest IT issue to affect its services but passengers at Heathrow are still facing long delays to journeys, ...

"We don't take our responsibility to you as the British flag-carrier lightly. We know we have a lot of work to do, but we won't stop until we've created the step change that we know will have the airline flying high again, and we promise you're at the heart of our plans." British Airways has revealed its flights have been affected by a "technical issue", the latest in a series of damaging IT problems for the company.

Despite speculation, BA denied that its systems were down globally. On ba.com, more than 50 short-haul departures are shown as “cancelled” in the eight hours ...

A Heathrow spokesperson said: “A technical issue which affected British Airways this afternoon has now been resolved. Start your Independent Premium subscription today. We’ve apologised to those customers who have been inconvenienced.” BA said it was experiencing “significant technical issues” at the time and that it had back-up plans in place allowing passengers to check in at the airport. Travellers on the ground at Heathrow complained of “chaos” and a lack of communication at the airport. An airline spokesperson told The Independent: “We experienced a technical issue for a short time this afternoon which affected our operation at Heathrow Terminal 5.