British Gas

EDF Energy's website also reported problems, apparently as many people tried to submit their meter readings on their account. The main page of EDF Energy was ...

EDF Energy's website also reported problems, apparently as many people tried to submit their meter readings on their account. Citizens Advice can also provide you with free, independent support." A message on the page reads: "Sorry... We're carrying out some essential maintenance work on our site.

Energy company websites are buckling under the volume of customers trying to log in and submit up-to-date meter readings before prices skyrocket at midnight ...

At midnight tonight energy regulator Ofgem is increasing its price cap. The reason for the climbing price of energy is a squeeze on gas prices around the world, caused by the Covid pandemic. I am trying to submit my readings…like thousands of others I guess!"

British Gas, E.On and EDF Energy website log-in pages have crashed today, with thousands of customers trying to upload their latest meter readings.

They were most likely to cite food as a reason for increased costs - 90 per cent of adults said their food shop has risen in price. British Gas, who are owned by energy giant Centrica, insist no customer 'will be left out of pocket' as a result of this system issue and that people can submit a dated image of their meter reading beyond today. Goldman Sachs has already warned that prices in the gas market are likely to remain at twice their usual levels until 2025. I'll take a photo of the reading and enter it later.' This is just a way of protecting yourself from them trying to overestimate your usage at the higher rate. 'This energy crisis is about to bite down hard on those least able to cope. This is just a way of protecting yourself from them trying to overestimate your usage at the higher rate. 'Doing it around now reduces the wriggle room for a problem with estimates. I'll take a photo of the reading and enter it later.' 'Doing it around now reduces the wriggle room for a problem with estimates. Pictured: Dozens of people have reported issues with the ScottishPower website since 8am Martin has once again created an unprecedented demand bringing down Britain. If you respond to our private message providing the details requested we can assist you.'

People have been urged to take meter readings today ahead of tomorrow's expected huge hike in prices.

@mikeystanners wrote: "Every man and his dog must be trying to log into energy sites today to submit meter readings…@BritishGas has website issues already!" Wanted to submit a meter reading and your website is down. The company has apologised to customers via their social media accounts and say they are working on fixing it. @Yiddogray responded: "I’m guessing the UK is currently attempting to do a meter reading and the site is f***. Photos and email them is a good start." I am looking to submit a meter reading today ahead of price increases tomorrow (I'm sure lots of your customers are also). Your app isn't working either. By taking readings today, households will be able to tell their energy provider exactly how much gas and electricity they used before the price soared.

A reading on a domestic household gas meter. (PA Archive). Energy websites faced issues today as customers rushed to take meter readings to avoid firms ...

“If you’ve managed to take a photo of your meter you’ll be able to contact your provider with proof of your usage on March 31. That means a £693 per year increase for the average customer. Customers who have a smart meter, or are on a fixed tariff, don’t need to do anything at the moment.” “We urge customers not to worry and want to reassure them, that they don’t have to submit meter readings to us today and can share these with us in the coming days. Start your Independent Premium subscription today. “Suppliers do offer alternative ways of doing this such as through automated phone lines and apps so we’d recommend customers try those. If you weren’t able to take a meter reading your energy company will use a reasonable estimate of your energy usage before the price cap rise to calculate your bill.” Which? consumer rights editor Adam French said: “Energy companies should have been prepared for higher numbers of customers getting in touch and should support any customers trying to submit their meter readings today.” Cutting this by 25% could save £741/year. Consumer groups have criticised energy firms for failing to avert a widescale crash of their websites as customers rushed to submit meter readings ahead of Friday’s price jump. In the meantime, we would encourage customers who usually submit meter readings to either take a photo, or make a note of their meter reading. A spokesman for Energy UK, the trade association for the industry, said: “We’re aware that some suppliers are experiencing issues with their websites due to the volume of customers submitting meter readings.

Households struggling with gas or electricity debt may be eligible for between £250 and £750.

- You must be seeking a grant to clear an outstanding debt on a current or open gas, electricity or dual fuel energy account in your name or be a member of that household, the energy account must relate to your main residence You need to be a British Gas customer to apply for this fund. Through the fund thousands of eligible British Gas customers with fuel debt of £250 to £750 are able to apply for grants, to help pay towards their energy bills over the coming months.

Customers of British Gas, EDF, E.on, Shell and Octopus have been unable to submit meter readings as people rush to do so before the 1 April price hike.

BRITISH Gas is handing out £2million extra to help struggling customers with their energy bills.It's part of the British Gas Energy Trust which offer.

You've got to be in council tax bands A to D to get the cash - which amounts to around 80% of homes. The council tax rebate won't bring your energy bills down, but the £150 is designed to help households battle the cost of living. Millions of households will be getting a £150 council tax rebate from tomorrow to help cover the cost of rising bills too. Any British Gas energy customer with less than £1,000 in savings who is struggling to pay their energy bill is eligible to apply for a grant through the updated scheme. It's part of the British Gas Energy Trust which offers funding help to families and bill payers who can't cover the cost of their electricity and heating. British Gas to hand out £2million extra to struggling customers – how to apply for help

The company advised of different ways to submit readings and said they would be accepted over the coming days.

You’ll still be able to send us your readings for 31st March over the next few days – and we’ll use them to make sure your bill is accurate. British Gas issued advice to its customers saying that meter readings for March 31 would also be accepted over the coming days. Households are submitting meter readings for gas and electricity to their supplier today to show exactly how much energy they have used ahead of Ofgem's price cap increasing from April 1.

It's part of the British Gas Energy Trust which offers funding help to families and bill payers who can't cover the cost of their electricity and heating.

You've got to be in council tax bands A to D to get the cash - which amounts to around 80% of homes. The council tax rebate won't bring your energy bills down, but the £150 is designed to help households battle the cost of living. Millions of households will be getting a £150 council tax rebate from tomorrow to help cover the cost of rising bills too. Any British Gas energy customer with less than £1,000 in savings who is struggling to pay their energy bill is eligible to apply for a grant through the updated scheme. It's part of the British Gas Energy Trust which offers funding help to families and bill payers who can't cover the cost of their electricity and heating. British Gas to hand out £2million extra to struggling customers – how to apply for help

Today (March 31) is being dubbed as "national meter reading day" across the UK, with consumer websites and energy companies all encouraging customers to ...

If you have a meter of this kind, you need to record the first five numbers on both rows, and give all of this information to your supplier. Be aware that it can take up to five days to update your account if you use this method. If your meter looks like this, you just need to record the five digits before the digital point and you can ignore anything that comes afterwards. SSE says the quickest way to give them your reading is by using the My SSE app. We also have all the information you need on how to take a meter reading. There are several different types of electric meter, so the instructions for how to take a reading depend on which kind you have.