British Gas

2022 - 3 - 31

Post cover
Image courtesy of "Centrica"

British Gas increases support fund to £6m to help customers ... (Centrica)

British Gas today announces it is putting an additional £2 million into the Energy Support Fund to help its most financially vulnerable customers who are ...

The company has a long history of supporting its customers in a number of ways financially and providing advice on how to make their homes more energy efficient to manage their bills. Through the fund thousands of British Gas customers are provided with grants between £250 and £750 to help pay towards their energy bills. Any British Gas energy customer with less than £1,000 in savings who is struggling to pay their energy bill is eligible to apply for a grant through the British Gas Energy Trust. Over 2,500 grants have already been given out with an average grant of over £550. Over a third of the recipients are on disability benefit and many are families – 30 per cent are single parents and a quarter have children under 5 years old.

Post cover
Image courtesy of "iNews"

British Gas, E.ON and Scottish Power down: Energy websites crash ... (iNews)

EDF, British Gas, Eon, Scottish Power and Shell Energy websites are all down this morning, at a time when millions are looking to input their meter readings ...

“If you’re unable to submit your meter reading online right now, don’t panic as website issues are often temporary. An EDF spokesperson added: “We are aware of technical issues affecting our website and app when customers are trying to submit meter readings. Try again later today or take a photo of your reading with a date stamp visible in the image as evidence. Our teams are working hard to keep it online and we thank customers for their patience.” We are sorry about the inconvenience this is causing.” @RadioKate1 added: “Just tried to submit my meter readings the day before the new energy price cap comes in and the Eon Next website is down.

Post cover
Image courtesy of "Liverpool Echo"

British Gas, E.ON, SSE websites down on meter reading day (Liverpool Echo)

EDF Energy's website also reported problems, apparently as many people tried to submit their meter readings on their account. The main page of EDF Energy was ...

EDF Energy's website also reported problems, apparently as many people tried to submit their meter readings on their account. Citizens Advice can also provide you with free, independent support." A message on the page reads: "Sorry... We're carrying out some essential maintenance work on our site.

Post cover
Image courtesy of "Mirror.co.uk"

British Gas, Eon and Scottish Power websites CRASH as Brits rush ... (Mirror.co.uk)

Energy company websites are buckling under the volume of customers trying to log in and submit up-to-date meter readings before prices skyrocket at midnight ...

At midnight tonight energy regulator Ofgem is increasing its price cap. The reason for the climbing price of energy is a squeeze on gas prices around the world, caused by the Covid pandemic. I am trying to submit my readings…like thousands of others I guess!"

Post cover
Image courtesy of "Daily Mail"

British Gas, E.ON and EDF Energy websites CRASH ahead of April ... (Daily Mail)

British Gas, E.On and EDF Energy website log-in pages have crashed today, with thousands of customers trying to upload their latest meter readings.

They were most likely to cite food as a reason for increased costs - 90 per cent of adults said their food shop has risen in price. British Gas, who are owned by energy giant Centrica, insist no customer 'will be left out of pocket' as a result of this system issue and that people can submit a dated image of their meter reading beyond today. Goldman Sachs has already warned that prices in the gas market are likely to remain at twice their usual levels until 2025. I'll take a photo of the reading and enter it later.' This is just a way of protecting yourself from them trying to overestimate your usage at the higher rate. 'This energy crisis is about to bite down hard on those least able to cope. This is just a way of protecting yourself from them trying to overestimate your usage at the higher rate. 'Doing it around now reduces the wriggle room for a problem with estimates. I'll take a photo of the reading and enter it later.' 'Doing it around now reduces the wriggle room for a problem with estimates. Pictured: Dozens of people have reported issues with the ScottishPower website since 8am Martin has once again created an unprecedented demand bringing down Britain. If you respond to our private message providing the details requested we can assist you.'

Post cover
Image courtesy of "ChronicleLive"

Shell energy, British Gas, EDF and Scottish Power under fire as ... (ChronicleLive)

People have been urged to take meter readings today ahead of tomorrow's expected huge hike in prices.

@mikeystanners wrote: "Every man and his dog must be trying to log into energy sites today to submit meter readings…@BritishGas has website issues already!" Wanted to submit a meter reading and your website is down. The company has apologised to customers via their social media accounts and say they are working on fixing it. @Yiddogray responded: "I’m guessing the UK is currently attempting to do a meter reading and the site is f***. Photos and email them is a good start." I am looking to submit a meter reading today ahead of price increases tomorrow (I'm sure lots of your customers are also). Your app isn't working either. By taking readings today, households will be able to tell their energy provider exactly how much gas and electricity they used before the price soared.

Post cover
Image courtesy of "The Independent"

British Gas and EDF Energy websites not working on final day to ... (The Independent)

British Gas, EDF Energy and other energy companies' online services have stopped working properly on the final day for customers to submit meter readings.

Websites said they were unable to accept meter readings through their websites or apps, as a result of technical problems. Start your Independent Premium subscription today. British Gas, EDF Energy and other energy companies’ online services have stopped working properly on the final day for customers to submit meter readings.

Post cover
Image courtesy of "Yorkshire Live"

Shell energy, British Gas, EDF and Scottish Power customers furious ... (Yorkshire Live)

Customers claim that Shell Energy's website has been down all day so far and their app isn't working.

@mikeystanners wrote: "Every man and his dog must be trying to log into energy sites today to submit meter readings…@BritishGas has website issues already!" The company has apologised to customers via their social media accounts and say they are working on fixing it. Wanted to submit a meter reading and your website is down. @Yiddogray responded: "I’m guessing the UK is currently attempting to do a meter reading and the site is f***. Photos and email them is a good start." I am looking to submit a meter reading today ahead of price increases tomorrow (I'm sure lots of your customers are also). Your app isn't working either. He says that this means households will be able to tell their energy provider exactly how much gas and electricity they used before the price soared.

Explore the last week