Scottish Power

ANGRY customers from suppliers including E.ON, British Gas and EDF are unable to submit their meter readings before the price cap rises tomorrow as we.

Very unfair!!" Don’t know what else to do. One said: "On one of the most critical days for your customers and your website and app are down?!" While some SoEnergy customers have reported trying to log their meter readings for over an hour as the supplier's website crashes. Anyone there?" The most important thing to do is to still take a picture of your meter reading. "Trying to submit meter readings to Octopus Energy today and … I can’t. Page not available…" E.ON has been replying to some customers on Twitter saying that there has been a surge of customers trying to log their meter readings. One British Gas customer said: "Today is the last day to submit the readings but can’t go in the website or phone. It comes as today is the last chance for customers to submit their meter readings and lower their bills before the energy price cap goes up tomorrow, DOUBLING millions of households' bills. ANGRY customers from suppliers including E.ON, British Gas and EDF are unable to submit their meter readings before the price cap rises tomorrow as websites crash. One customer tweeted: " @eon_next looks like you need to get your act together and let everyone submit meter readings, can't do it online and the phone line is dead.

EDF Energy's website also reported problems, apparently as many people tried to submit their meter readings on their account. The main page of EDF Energy was ...

EDF Energy's website also reported problems, apparently as many people tried to submit their meter readings on their account. Citizens Advice can also provide you with free, independent support." A message on the page reads: "Sorry... We're carrying out some essential maintenance work on our site.

Energy company websites are buckling under the volume of customers trying to log in and submit up-to-date meter readings before prices skyrocket at midnight ...

At midnight tonight energy regulator Ofgem is increasing its price cap. The reason for the climbing price of energy is a squeeze on gas prices around the world, caused by the Covid pandemic. I am trying to submit my readings…like thousands of others I guess!"

Today has been dubbed 'National Meter Reading Day' - and it seems energy sites can't keep up with the volume of traffic.

The nearer to today you do it the less chance of mis-estimates, so don't panic about missing it (either through your own or the firm's issue) just get it in as soon as you can. And for gas, the cap increases to 7p per kWh with a daily starting charge of 27p. We have received reports the website for Shell energy company and its customer service phone line and app have gone down. To which a spokesperson for Scottish Power's help service said: "Hi Karl, apologies, we are aware that there is currently an issue with our website and we're working to resolve this. For gas, the cap is 4p per kWh with a daily standing charge of 26p. "The price cap limits the rates a supplier can charge for their default tariffs. Ofgem said: "The energy price cap is backstop protection from the government, calculated by Ofgem. It applies if you’re on a default energy tariff, whether you pay by direct debit, standard credit or a prepayment meter. The cap is regional and dictates the rates you pay." Martin Lewis said on his website, MoneySavingExpert.com: "The price cap doesn't cap the total you pay - it caps the rates you pay. So it's best to wait and add readings on the day prices change. Octopus energy users have been advised to wait to April 2nd to submit readings. According to DownDetector, a UK site which reports UK services experiencing issues at any given time, British Gas, EON and Scottish Power websites are all experiencing issues this morning.