Tui flight cancellations

Airport blames staff shortages at Tui and its ground handler for axing six flights a day for a month.

“Having to explain to my two kids we weren’t going on holiday was horrible, and they were crying their eyes out.” There was a lot of children, ours included, who were in tears. “It was hard to hear as we booked this three years ago.” I think if they had some sort of accountability then maybe people would feel differently about the situation.” We got some food and wandered around Gatwick before ending up at a hotel at 9pm to get a flight the next morning,” she said. Izi Vasileva, who lives in London and works as an area manager in retail, had a seven-day break to Marrakech with a friend cancelled on Monday night.

Cancellations to affect up to 37000 passengers until end of June as half-term engulfed in travel chaos.

“Customers affected by the flight cancellations will receive a full refund for their holiday, as well as an extra gesture of goodwill. “The responsibility for maintaining adequate staffing levels lies with the airlines and airports themselves. “We would like to reassure our customers that cancellations of this nature are extremely rare and would like to thank them for their patience and understanding.”

Britain's biggest holiday company, Tui, announced overnight that it has cancelled nearly 200 outbound flights from Manchester airport to a range of holiday ...

Start your Independent Premium subscription today. “Customers affected by the flight cancellations will receive a full refund for their holiday, as well as an extra gesture of goodwill. Tui is advising travellers who qualify to claim the cash. By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice. This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply. By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

TUI flight cancellations have been announced with departures from Manchester Airport affected through to the end of June, as Brits continue to face chaotic ...

In fact, amidst the recent wave of flight delays, TUI issued a statement for passengers which included details on arrival times: "We’d like to remind customers not to arrive at the airport too far in advance of their flight, as this can contribute to terminal queueing delays. "Customers affected by the flight cancellations will receive a full refund for their holiday, as well as an extra gesture of goodwill. A spokesperson for TUI told the Mirror: "“We would like to apologise to our customers who have experienced flight delays and cancellations in recent days and understand that many of our customers have been looking forward to their holiday with us for a long time.

Tui, which had already axed a “small number” of flights, said customers will be refunded the cost of their holidays. The holiday giant told i it apologised to ...

We are directly contacting all impacted customers in departure date order and they will automatically receive a full refund. “Given these challenges, we understand TUI’s difficult decision to cancel a number of services over the course of the next month, although we are obviously disappointed to see passengers’ plans disrupted in this way.” “We can reassure our customers that the remainder of our flying programme is expected to operate as planned.”

The airline has said it will be cancelling around 43 flights a week from today (May 31) until June 30.

"Customers impacted in the next 14 days will also receive information on how to apply for compensation in line with regulations. Customers affected by the flight cancellations will receive a full refund for their holiday, as well as an extra gesture of goodwill. TUI's planned cancellations are expected to affect almost 200 flights that were all due to take off from Manchester Airport, causing yet more disruption for holidaymakers hoping for a trip abroad.

The under-fire travel operator has slashed it's flight schedule to tackle staff shortages and 'ongoing disruption'

“Given these challenges, we understand TUI’s difficult decision to cancel a number of services over the course of the next month, although we are obviously disappointed to see passengers’ plans disrupted in this way. All other airports in the UK are planned to operate as normal. Meanwhile, Manchester Airport bosses had vowed to work with airlines and other handling agents experiencing difficulties amid an urgent recruitment drive, to resolve the ongoing issues for passengers. TUI said in an earlier statement that the ‘sudden increase’ in people going on holiday combined with ‘various operational and supply chain issues’ had impacted a ‘small number of flights’. TUI has declined to answer the Manchester Evening News’ requests for a list of those services impacted, but have confirmed that they will be contacting all affected customers by text or email by the end of today. Manchester Airport, meanwhile, have blamed staff shortages in both the TUI and Swissport operations, a problem which they say is blighting the travel industry more widely.

Jayesh Patel was among hundreds of passengers who waited eight hours for their flight to Greece at Manchester Airport, before being told at the last minute it ...

Current pay and conditions in the industry are so poor that workers are voting with their feet. ‘The responsibility for maintaining adequate staffing levels lies with the airlines and airports themselves. Jayesh said the experience was ‘hugely upsetting’ for his children. This is a crisis of their making. ‘We are determined that workers will not pay for this crisis. This video shows the moment police were drafted in to tell exasperated TUI customers waiting to board their flight that their holiday was cancelled and they had to go home.

The Powell family claim TUI has cancelled their flight twice which has forced them to cancel providing evidence in court back in the UK.

Mrs Powell said: "We were then told by email we would be put on the 1.20 am flight to Manchester on May 30 with a coach transfer to Bristol. Families were checking online themselves for the status of said flight and rumours were going around that it was cancelled. Mrs Powell said she feels sorry for people who have to reschedule their holiday plans, but noted "there's a large bunch of us stranded in Cyprus and we can't get home." She added on social media: "2nd attempt to get home...So our Manchester flight is cancelled... Customers are now due to arrive in Manchester this evening and transport back to Bristol Airport will be provided. All impacted customers were offered welfare vouchers, overnight accommodation and meals while we worked through a new flight plan." Glenda and husband Stephen Powell have described the situation as an "absolute joke" and state their six-year-old has been left in tears.

Two children were left devastated after their first holiday since the pandemic was cancelled by TUI as they waited to board their flight.

"Then we got a text saying the entire holiday was cancelled. We asked the staff and they didn't have a clue, which was a bit strange." "While flight delays and cancellations with us are rare, unfortunately the sudden increase in people going on holidays combined with various operational and supply chain issues, has meant that a small number of our flights have been impacted. We spent another hour and a half waiting in the queue. "There was no indication of a problem with the flight. "We were there for a good two hours.

What has Tui said about the travel disruption? Tui has cancelled nearly 200 flights from Manchester Airport citing “ongoing disruptions” within its operations ...

A taxi would not be reasonable and appropriate unless, say, you are in a group of four.” Speaking to BBC Radio 4’s World At One programme, Mr Jeans said: “When I used to run Monarch Airlines I always said you must never let the problem get to the airport. “To let people get to an airport and then say ‘I’m sorry, we can’t deal with it’, is... He added: “Well, it’s going to be a while before they get better, let me say that - there’s no point in being unrealistic. “Advise anyone trying to catch @Eurostar at St Pancras to stay home. In the end she booked her own hotel room overnight. Flight cancelled? (Also don’t bother turning up early- we were only allowed to start standing in a stationary queue 45 min before departure),” added author Svenja O’Donnell. Customers impacted in the next 14 days will also receive information on how to apply for compensation in line with regulations,” its spokesperson said. “It should be noted that another training [session] is planned over the next few weeks and there are still a few flight attendant positions to be filled…” Vueling passengers at Gatwick have faced severe difficulties in recent days. The reason?

The latest on flight cancellations and delays at Manchester Airport as TUI announces a major change to its June flight schedule.

This could potentially cause traffic and delays, with the M25 forecast to be a hotspot. At the time of writing, four other Tui flights from Manchester have also been delayed. Other TUI flights at UK airports are not affected by the announcement.

The drastic step by TUI will impact about 34000 fliers expected to travel in June.

They continued: "Given these challenges, we understand TUI’s difficult decision to cancel a number of services over the course of the next month, although we are obviously disappointed to see passengers’ plans disrupted in this way. All other airports in the UK are planned to operate as normal. "In the meantime, we continue to advise passengers to arrive three hours before their flight and to be as prepared as they can be for their journey through the airport." They said customers affected would receive a full refund for their holiday as well as an 'extra gesture of goodwill'. Customers impacted in the next 14 days will also receive information on how to apply for compensation in line with regulations. In a statement on Tuesday, TUI said: "We would like to apologise to our customers who have experienced flight delays and cancellations in recent days and understand that many of our customers have been looking forward to their holiday with us for a long time. The airline said all other airports in the UK are planned to operate as normal.

A Tui spokesperson said: "We would like to apologise to our customers who have experienced flight delays and cancellations in recent days and understand that ...

The airport has suggested it is getting to grips with the long delays at security and says the queues now are in check in and baggage reclaim - which is the responsibility of the airline and its handling agent, not airport staff. A Tui spokesperson said: "We would like to apologise to our customers who have experienced flight delays and cancellations in recent days and understand that many of our customers have been looking forward to their holiday with us for a long time. Holiday firm Tui has cancelled six flights a day from Manchester - a quarter of its operations out of the airport - in a further blow to North West holidaymakers.

The airline made the announcement after passengers suffered long delays in recent days due to staff shortages.

"In accordance with EU Regulations, you are entitled to compensation payable per person. "We’d like to remind customers not to arrive at the airport too far in advance of their flight, as this can contribute to terminal queueing delays. "At some airports, we are able to offer day before bag drop and self-service bag drop. On the rare occasion flight delays do take place, we will do everything we can to support our customers, through direct communications and providing overnight accommodation and transfers where needed, as well as meals and refreshments. "As the UK’s biggest holiday company, our priority is to take customers on holiday safely. Please be assured that we have not taken this decision lightly.

The airline made the announcement after passengers suffered long delays in recent days due to staff shortages.

"In accordance with EU Regulations, you are entitled to compensation payable per person. "We’d like to remind customers not to arrive at the airport too far in advance of their flight, as this can contribute to terminal queueing delays. "At some airports, we are able to offer day before bag drop and self-service bag drop. On the rare occasion flight delays do take place, we will do everything we can to support our customers, through direct communications and providing overnight accommodation and transfers where needed, as well as meals and refreshments. "As the UK’s biggest holiday company, our priority is to take customers on holiday safely. Please be assured that we have not taken this decision lightly.

Families have been left devastated after travel agency TUI suddenly cancelled an entire holiday package to Tenerife from Cardiff Airport after passengers ...

"While flight delays and cancellations with us are rare, unfortunately the increase in people going on holidays combined with various operational and supply chain issues, has meant that a small number of our flights have been impacted. "It was a special holiday and to make it worse, we asked my daughter where she wanted to go, because she's recently lost her mother. He recalled the passengers were told disembark, before being taken into the airport terminal and told somebody from TUI would turn up to face them. "I've phoned TUI's headquarters and a message comes straight down the line that they're dealing with this and we'd be contacted. It was going to be her last family holiday - and we just got booted off this flight," said the 59-year-old. Huw Davies, from Porthcawl, boarded the flight with 11 other family members for a "special holiday" for his daughter who is terminally ill.

Holidaymakers were left stuck on the tarmac before being escorted off the plane after travel agency TUI suddenly cancelled an entire holiday package to ...

"We've put our good faith into these people who should have transported us to our destination by other means and they haven't had the decency to do this." We had it in black and white and showing them." "If this part was obviously malfunctioning on the way into the airport, why the hell did they load us? Why did they go through the motions? "So they knew that they were going to cancel this flight and several round the country." TUI has said the cancellation was down to "operational and supply chain issues" in combination with the influx of people going on holiday at this time of year.

Airlines and operators have "seriously oversold flights", Transport Secretary Grant Shapps says.

You can also get in touch in the following ways: "Despite government warnings, operators seriously oversold flights and holidays relative to their capacity to deliver. We were all packed and ready to go," he told the BBC. How have you been affected by the issues in this story? But what if it gets cancelled again?" "Not knowing what's going on is becoming frustrating," he said.

British holidaymakers hoping to jet off this week face continuing travel disruption across the UK, with widespread airport queues, flight delays and ...

He described the situation as “carnage”, adding: “Took two hours 45 minutes to get through - most of that was bag drop. However, airport bosses are warning that getting to the terminal too early can clog up queues and prevent people with earlier flights than yours getting through - adding even more to the stress levels. Unite general secretary Sharon Graham said: “Given the chaos in the airline sector, it is unbelievable and irresponsible that Blue Handling is still refusing to pay decent wages. This would include the running of a command centre to sort out airports, keep roads moving and get ports unblocked. We now expect Blue Handling to step up and pay these workers fairly.” Empowering the army to run point from a command centre would do just that.” “The Mayor of London has tax-raising powers. Liberal Democrat Transport Spokesperson Sarah Olney MP said: “The chaotic scenes at airports up and down the country have been nothing short of a complete disaster. Manchester, Bristol, Birmingham, Gatwick and Dublin have all seen worried customers waiting in longer than usual lines. “Despite government warnings, operators seriously oversold flights and holidays relative to their capacity to deliver. Start your Independent Premium subscription today. The union is protesting over job cuts and a “looming threat” to pensions.

The UK's transport secretary seeks a meeting with airlines and airports to "find out what's gone wrong".

You can also get in touch in the following ways: How have you been affected by the issues in this story? "Despite government warnings, operators seriously oversold flights and holidays relative to their capacity to deliver. Are you going on holiday? Airlines UK said the sector had "only a matter of weeks to recover and prepare for one of the busiest summers we've seen in many years" but, despite this, "the vast majority" of flights this week would be operating as scheduled. Paul Charles, chief executive of travel consultancy The PC Agency and a former Virgin Atlantic director, said the industry had been "overwhelmed" since demand for flights returned after the pandemic but argued the government itself was "responsible for this chaos".

One of the affected passengers had boarded the flight with 11 other family members for a special getaway for his daughter who has terminal cancer.

"We've been clear that industry leaders need to tackle the issues we saw at Easter head-on. She wanted to go back to where we took my wife on holiday for the first time." We’d like to thank them for their patience and understanding at this time.” He says the family has paid around £9,000 to TUI, not including all the fees for other travel related costs. That was pretty annoying." Mr Davies added: "If this part was obviously malfunctioning on the way into the airport, why the hell did they load us?

Airlines including British Airways, easyJet, WizzAir, Logan Air and Eastern Airways have cancelled flights into and out of Gatwick, Heathrow, Manchester and ...

- Ibiza - Barcelona - Ibiza - Barcelona - Amsterdam When an airline cancels your flight, you are entitled to a full refund, or being rebooked onto an alternative flight.

Pharmaceutical auditor Beth Chapman had been looking forward to this family holiday since 2019, before the Covid-19 pandemic, with husband Chris and six-year- ...

“We continue to work closely with our airport partners to monitor the situation and provide the best possible holiday experience for our customers. This whole thing was heart breaking.” There are so many people that have worse situations than ours. "The May half-term holidays are always an incredibly busy period with many customers looking to get away, and we understand that they will have been looking forward to these holidays for a long time.” “The excitement has been taken away now and it’s just not going to feel the same organising the next holiday.” "We met up at the hotel and just sat for an hour gobsmacked, we didn’t know what to do, we ended up just going back to bed.”

Tens of thousands of customers will be affected until the end of June as the half-term travel chaos continues.

A Tui spokesperson added: “We’re incredibly sorry to those customers who have been impacted by the recent disruption to our operations. Flights from Cardiff have also been disrupted. The company is to refund all customers who are affected by cancellations and provide “an extra gesture of goodwill”. A Tui spokesperson highlighted “ongoing disruption” to its operation at Manchester. But Tui has said that its flights from all other UK airports are planned to operate as normal. The travel company has said the changes to services from Manchester are “due to ongoing challenges”. Tui customers are the latest to be caught up in the disruption, with the UK’s largest tour operator announcing that 180 flights would be cancelled from Manchester airport up until 30 June.