Yodel customers say they have been hit with delays and disruption due to the courier's "technical issues". Dozens of people took to social media on Tuesday ...
We are working to restore tracking as quickly as we can and have engaged with all relevant authorities. "Parcel tracking is also unavailable via our tracking page and our Yodel app. It said: "We are currently experiencing some technical issues and as a result our Customer Service team are currently unavailable.
The company confirmed that some services are down but deliveries are continuing, though specific details are currently unknown.
The majority of complaints relate to being unable to track expected parcels. Free download We are working to restore tracking as quickly as we can and have engaged with all relevant authorities.
Delivery company says technical issues caused by a cyber incident is disrupting deliveries but said it is working around the clock to resolve it.
"We are currently experiencing some technical issues and as a result our Customer Service team are currently unavailable. Those who visit the Yodel website are met with a banner, blaming "technical issues" for service issues. We are servicing customers but tracking is currently impacted," a Yodel spokesperson told ZDNet.
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We are working to restore tracking as quickly as we can and have engaged with all relevant authorities,” the spokesperson said. Cyberattack on Yodel package delivery service causing delays Cyberattack on Yodel package delivery service causing delays
Yodel says it experienced a "cyber incident" that one cybersecurity expert predicts is likely a ransomware attack.
Yodel said today that the “cyber incident” has caused some disruption to its services, particularly online parcel tracking. Jake Moore, global cybersecurity adviser at ESET told Tech Monitor: “This is usually the first sign of an attack when there is unusual disruption on the website. Delivery company Yodel today confirmed it has suffered a “cyber incident”, after customers complained that online parcel tracking was unavailable and deliveries had been delayed.