Aer Lingus

Aer Lingus canceled all flights scheduled to depart from its Dublin Airport hub that were bound for European countries and the United Kingdom because of a ...

It tweeted pictures of the A journalist in Ireland posted a video of 'thousands' of people lined up outside a terminal in the Dublin airport. RyanAir, a low cost Irish carrier, said it is offering "rescue fares" of 100 euros for passengers stranded at the Dublin, Cork and Shannon airports.

Irish airline Aer Lingus has apologised to customers after it had to cancel 51 flights to and from Dublin Airport involving UK or European destinations.

Lisa Webb from Which? It led to the airline having to cancel most flights to and from Dublin Airport to Europe and the UK after 2pm. “Aer Lingus had to cancel 51 flights today, mainly to and from Dublin/European and UK destinations.” A company statement said: “Aer Lingus sincerely apologises to customers for the severe disruption caused today by the unavailability of key systems for check-in, boarding and our website. Irish airline Aer Lingus has apologised to customers after it had to cancel 51 flights to and from Dublin Airport involving UK or European destinations. The airline said its systems had now been restored and flights on Sunday were scheduled to operate as normal.

Aer Lingus is experiencing a massive schedule disruption because of an IT meltdown causing all flights to the UK and Europe to be cancelled.

Indeed, the accumulated delays of the morning flights had already caused endless [queues](https://simpleflying.com/tag/queue/) and crowds at Dublin Terminal 2, with reported images of passengers being asked to wait outside the terminal while check-in processes were tried to be carried out manually. To manage the crisis, Aer Lingus announced it would get back to customers as soon as the IT issue is solved. Before the announcement, Aer Lingus passengers had been queueing for hours while [check-in](https://simpleflying.com/tag/check-in/) procedures were carried out manually. In a tweet, the low-cost carrier stated it was offering rescue fares for Aer Lingus passengers stranded in Dublin, Cork, and Shannon. [IT outage](https://simpleflying.com/tag/it-outage/) caused all Dublin-originating [Aer Lingus](https://simpleflying.com/tag/aer-lingus/) flights bound for the UK and Europe to be cancelled after 14:00 local time on Saturday, September 10th. Meanwhile, the home-based competitor [Ryanair](https://simpleflying.com/tag/ryanair/) has already taken advantage of Aer Lingus' IT meltdown by offering stranded passengers special rescue fares.

The airline said that customers affected by the disruption will be able to change their travel plans free of charge.

[Terms of use,](https://www.independent.co.uk/service/user-policies-a6184151.html) [Cookie policy](https://www.independent.co.uk/service/cookie-policy-a6184186.html) and [Privacy notice.](https://www.independent.co.uk/service/privacy-policy-a6184181.html) [Privacy policy](https://policies.google.com/privacy?hl=en) and [Terms of service](https://policies.google.com/terms?hl=en) apply. Lisa Webb from Which? said: “Aer Lingus’ sudden cancellations of flights to and from the UK and Europe will cause thousands of passengers distress and anxiety when it comes to their travel plans. By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our It said flights originally scheduled to depart to Dublin from the United Kingdom from 2pm onwards were cancelled and flights to and from the Aer Lingus bases in Cork, Shannon and Belfast are planned to operate, albeit with delays and risk of short-notice cancellations. “We are working intensively with our system partners and their network partners to resolve the connection issues as soon as possible.” The airline said: “We sincerely apologise to all customers impacted by today’s disruption and cancellations. It added that Aer Lingus regional flights (operated by Emerald Airlines) are currently planned to operate today, albeit with delays and risk of short-notice cancellations. The airline later added that flights scheduled to depart to Dublin Airport from Europe from 2pm onwards today have also had to be cancelled, with the exception of flights from The airline said that customers affected by the disruption will be able to change their travel plans free of charge. [Irish](/topic/irish) airline [Aer Lingus](/topic/aer-lingus) has apologised to customers after a major technical failure meant it had to cancel flights to and from [Dublin Airport](/topic/dublin-airport) involving UK or [European](/topic/europe) destinations after 2pm.

The airline said it is now working to reaccommodate the thousands of passengers who had their travel plans disrupted when more than 50 flights were cancelled.

They are now unsure about their entitlement to flight changes, refunds and compensation due to the fact that the flights departed without them. But several intending passengers who were in the airport yesterday said their flight numbers were called and they were told the service was cancelled and to return home. The airline said it is now working to reaccommodate the thousands of passengers who had their travel plans disrupted when more than 50 flights were cancelled.