Ticketmaster

Fans have reported being turned away from a Bad Bunny concert in Mexico City when security claimed their tickets were fake or cancelled.

Many customers trying to buy tickets in the pre-sale encountered technical issues, including website outages and lengthy wait times. Ticketmaster also came under fire recently for its handling of the ticketing for Taylor Swift’s upcoming North American ‘The Eras’ tour. Ticketmaster released a statement onto its social media channels apologising to any fans who had been turned away. [December 10, 2022] It said that fans could report their issues to Ticketmaster and claim a refund as long as they had electronic proof that they couldn’t get in.

On Friday night, hundreds of fans were denied entry into Bad Bunny's concert in Mexico City after being told that their legitimate tickets were fraudulent ...

“With the unfortunate consequence that people with legitimate tickets were denied access.” [a statement](https://twitter.com/Ticketmaster_Me/status/1601479817135677440) on Saturday, saying that “the issues with access were the result of an unprecedented number of fake tickets, which led to a not normal agglomeration of people and an intermittent operation of our system.” [Billboard](https://www.billboard.com/culture/events/bad-bunny-fake-ticket-controversy-mexico-tour-azteca-1235184792/) reports, the start of Bad Bunny’s show at the Estadio Azteca was delayed by an hour as venue personnel attempted to deal with the large amount of ticket disputes.

Ticketmaster's blunders aren't exclusive to Swifties, as Bad Bunny fans learned the hard way.

According to [Billboard](https://www.billboard.com/culture/events/bad-bunny-fake-ticket-controversy-mexico-tour-azteca-1235184792/), Ticketmaster Mexico canceled several people’s tickets “at the entrance to the show saying they were fake.” The statement begins by apologizing to those affected by the scam and promising “a full refund to legitimate ticket holders who were unable to access” the concert. According to Unfortunately, fans will likely have to wait awhile for a redo. “Dozens of people who had arrived hours and some days earlier — coming from different places in Mexico and the U.S. “This generated confusion and complicated the entrance to the stadium, with the unfortunate consequence that some legitimate tickets were denied entry,” the statement continues.

After the controversial debacle with Taylor Swift, it looks like Bad Bunny fans were the next fan base to have had a major issue with Ticketmaster.

This generated confusion and complicated the entrance to the stadium, with the unfortunate consequence of some legitimate tickets being denied the entrance," Ticketmaster [tweet](https://twitter.com/summerricochet/status/1601414411054645251) further says. I hope your greedy capitalistic empire gets taken down one day," the Some fans even told CNN that their tickets were confiscated upon check-in after it was reported to be counterfeit tickets. [user](https://twitter.com/torrescjaz/status/1601430647679029249) posted. [tweet](https://twitter.com/summerricochet/status/1601414407879557120) reads.

Bad Bunny's final tour stop turned into a nightmare after fans became victims of a scam, with Ticketmaster Mexico canceling their tickets at the entrance.

But for others, it turned into a nightmare after they became victims of a scam, — were not able to get inside Bunny’s fist night in Mexico City, which also marks the end of his tour. By Friday evening, PROFECO said in the same release that only seven people had submitted complaints, but more were expected. Valeria Carrillo, a young fan who came from the seaside town of Isla Mujeres and said she had paid over 9.000 Mexican pesos (some $455), was one of the unlucky ones. But once the lights went out, it was party time. [Bad Bunny](https://www.billboard.com/artist/bad-bunny/)’s Estadio Azteca show Friday night in Mexico City was a dream come true.

Several fans were denied entry to Bad Bunny's Friday concert at Estadio Azteca in Mexico following an "unprecedented" volume of fake tickets.

[“It's chaos!”](https://twitter.com/AnaRent/status/1601438188689506304) Ana Rent tweeted alongside the video in Spanish. [“This is not normal,”](https://twitter.com/MonickHuitron/status/1601417801331511297) @MonickHuitron wrote in Spanish. [generated $232.5 million on its U.S. According to Billboard, some fans at the venue “This generated confusion and complicated admission to the stadium, with the regrettable consequence that some legitimate ticketholders were denied entrance.” [as the 2022 artist of the year](https://www.usatoday.com/story/entertainment/music/2022/11/09/bad-bunny-apple-musics-2022-artist-year/8315837001/) However, Bad Bunny’s Friday concert at Estadio Azteca left a sour aftertaste for some fans. [Rauw Alejandro](https://twitter.com/RauwDailyEsp/status/1601971563548508162), [Li Saumet](https://twitter.com/badbunny_news/status/1601586735468711936) of [Bomba Estéreo](https://www.usatoday.com/story/entertainment/music/2022/11/16/latin-grammys-2022-artists-you-need-to-know-carla-morrison/8309340001/), [Jhay Cortez](https://twitter.com/badbunnyinfope/status/1601451485795356673), Mora, Sech, Jowell & Randy, and [Gabriela Berlingeri](https://twitter.com/badbunnyinfope/status/1601824123532955649). “I’ll hold this tour in my heart forever. [“Thank you Mexico!!! “A million-dollar collective demand is coming.” [Rosalía wins album of the year, 95-year-old wins best new artist: 2022 Latin Grammys winners list](https://www.usatoday.com/story/entertainment/music/2022/11/17/latin-grammys-2022-full-winners-list-bad-bunny-rosalia/10714996002/) [Bad Bunny](https://www.usatoday.com/story/entertainment/music/2022/11/09/bad-bunny-apple-musics-2022-artist-year/8315837001/) may have had the time of his life on his record-setting [“World’s Hottest Tour,”](https://www.usatoday.com/story/entertainment/music/2022/01/24/bad-bunny-worlds-hottest-tour-where-to-buy-tickets/9204876002/) but some unlucky fans were left feeling the burn of foul marketing.

Hundreds of fans were turned away from the rap star's Mexico City show, leading to chaos outside Estadio Azteca.

Bad Bunny fans were denied entry to a "World's Hottest Tours" concert due to Ticketmaster issues. Taylor Swift also recently had problems with the agency.

It also accuses Ticketmaster of encouraging scalpers because the company earns income from fees when tickets are resold on its platform. "There are a multitude of reasons why people had such a hard time trying to get tickets and I'm trying to figure out how this situation can be improved moving forward. I'm not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could. It's truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them." are the highest-grossing US concerts ever, just behind George Strait’s 2014 farewell show in Arlington, Texas. [Bad Bunny](https://www.foxnews.com/entertainment) fans were left out in the cold after purchasing legitimate tickets to one of his final concerts on his "World's Hottest Tours" in Mexico City Friday night.

Ticketmaster have picked 10 new artists from their annual Breakthrough list. The live music giants have a habit of spotting new talent, with 2022's.

“Fans have proven yet again this year that the desire for live music is not slowing down anytime soon, and if we can use our platform to get eyes on the finest emerging talent then that’s a win for us,” saidAndrew Parsons, Managing Director Ticketmaster UK. “The accomplishments of those on our previous lists are beyond impressive, so the sky’s the limit for these ten Breakthrough artists in 2023.” [ the Ticketmaster mini-site.](https://discover.ticketmaster.co.uk/breakthrough-2023/)

Mexico's consumer protection agency says it will fine Ticketmaster after some ticketholders were denied entry to Bad Bunny's show in Mexico City on Friday.

“I cried, even during the songs that you’re not supposed to cry over,” Hernández said. The sobbing pleas she’d made on Instagram went viral — “People all over social media started demanding: Let the crying heart in!” she said. My heart breaks for all of the other ones. “But I was one of the lucky ones. “They told me my ticket had either been canceled or was a fake.” “As a fan you prefer buying tickets from [Ticketmaster] instead of resale because that’s how you know your tickets aren’t false. [posted on Twitter](https://twitter.com/SheffieldGto/status/1601431737888026624) that he had requested a report from Ticketmaster about the Bad Bunny concert situation. Around her, Hernández said, some concertgoers tried climbing over a fence while others had their tickets ripped in front of them; tearful sobs and angry cries rang out around her. The tickets “weren’t falsified. Sheffield said PROFECO will require Ticketmaster to reimburse fans and also pay them extra compensation worth 20 percent of the ticket’s price. Then they called the bank to confirm the transaction. And that’s when the heartbreak began.

Exactly how many customers with legitimate tickets were refused entry to the show at Mexico City's Azteca Stadium is unclear – reports range from hundreds to ...

[Ticketmaster](https://completemusicupdate.com/tag/ticketmaster/) [Bad Bunny](https://completemusicupdate.com/tag/bad-bunny/) Ticketmaster has apologised after large numbers of Bad Bunny fans were denied entry to a show in Mexico City on Friday night.

Ticketmaster is once again under scrutiny after Bad Bunny fans were turned away from a Mexico City concert despite owning legitimate tickets.

This generated confusion and complicated admission to the stadium, with the regrettable consequence that some legitimate ticket holders were denied entrance.” [ opting to sue](https://fortune.com/2022/12/05/taylor-swift-fans-sue-ticketmaster/) the site over the debacle, while the company is also facing scrutiny for overall antitrust concerns and a [potential “monopoly” ](https://fortune.com/2022/11/17/taylor-swift-eras-presale-disaster-tennessee-investigation-ticketmaster-possible-antitrust-violations/)over the industry. On Dec.

A significant number of ticket holders for a Bad Bunny concert in Mexico City were unable to attend due to Ticketmaster issues.

According to Vulture’s [investigation](https://www.vulture.com/2022/12/ticketmaster-mexico-bad-bunny-counterfeit-tickets.html), venue security barred a significant number of ticket holders from entering the venue. [Pitchfork’s report](https://pitchfork.com/news/ticketmaster-issues-apology-after-unprecedented-ticket-fraud-at-bad-bunny-concert-in-mexico-city/), it’s Bad Bunny, who was set to play the massive Estadio Azteca. [high prices](https://www.insidehook.com/daily_brief/music/ticketmaster-dynamic-pricing), [lack of competitio](https://www.insidehook.com/daily_brief/music/taylor-swift-ticketmaster-monopoly)n and fees have made national headlines.

First, it was Taylor Swift's presale ticket requests breaking their system. Now, there are new issues with Bad Bunny ticketing and an “unprecedented number of ...

Officials from that agency were on-site Saturday at the Bad Bunny show, the second performance at Estadio Azteca. With the unfortunate consequence that people with legitimate tickets were denied access.” The reason?

Ticketmaster's annual Breakthrough UK list is “a hand-picked selection of the hottest artists, bands and singer-songwriters set to make waves on stages ...

The Heavy Heavy (“Brighton’s dazed psychedelic rock band”) Blondshell (“Alt-rocker singer/songwriter”) [See: A Closer Look At Ticketmaster’s UK ‘Breakthrough 2022’ Artists (Pt 1)](A Closer Look At Ticketmaster’s UK ‘Breakthrough 2022’ Artists (Pt 1))

When tickets went on sale on Nov. 15th, the company's page crashed due to high demand, and many of the fans who did get tickets had to wait in line for over two ...

Amy Seto, a senior and Design major, says that, “It was very messy and disheartening to see that Ticketmaster had all the power here and made people feel like they got scammed, taken advantage of, and less of a fan because they didn’t get picked in the luck system for something they really wanted to go to. Furthermore, Senator Klobuchar wrote a message to Ticketmaster communicating concern about the shortfall of rivalries in the ticketing business and doubting whether Ticketmaster is taking the proper actions to supply the best benefits it can to its customers. A representative for Ticketmaster’s parent company, Live Nation Entertainment, went back and mentioned the company’s testimony which said, “The Eras on sale made one thing clear: Taylor Swift is an unstoppable force and continues to set records. The hearing date and spectators will be declared later on and there is currently a hearing in the works. I signed up for the Ticketmaster verified sale the day we were allowed to and patiently waited for any news following up until the day we’d get the code even if we got one. Many people have bad blood with Ticketmaster after the website crashed while trying to get tickets to Swift’s “The Eras Tour” which starts Mar.

If you were screwed over by the Ticketmaster presale for Taylor Swift's Eras tour, you may soon have an “opportunity” to purchase seats.

[According to an FAQ ](https://blog.ticketmaster.com/ticketmaster-verified-fan-request-taylor-swift-the-eras-tour-2023/)from Ticketmaster, invited fans will soon have the “opportunity” to submit a purchase request for tickets. 15, fans who had purchased tickets to the canceled-by-the-pandemic “Lover Fest” tour received an email letting them know they’d have preferential access to the new tour (a “boost”). Now Swift’s team is working to correct the issue. We will update this post if we hear back.) One such fan even circulated a survey on Reddit and Facebook to try to make sense of whether the boosts helped at all. Fans who had purchased albums or merch within a certain period of time also received an email explaining that Taylor Nation, the pop star’s company, wanted to boost their place in line.

Ticketmaster sent an email Monday to those who were part of the "Verified Fan" presale but were unable to secure concert seats. "We apologize for the ...

[described](https://www.cbsnews.com/boston/news/taylor-swift-ticketmaster-tickets-eras-tour-shows-concerts-statement/) the Ticketmaster debacle as "excruciating" after fans complained of waiting hours in a virtual line, only to encounter problems with the website. [suing Ticketmaster](https://www.cbsnews.com/boston/news/taylor-swift-fans-lawsuit-ticketmaster/) over the chaotic sale process. Ticketmaster [canceled](https://www.cbsnews.com/boston/news/taylor-swift-ticketmaster-sales-eras-tour-gillette-stadium-general-public-sale-canceled/) a planned sale to the general public, citing "extraordinarily high demands."

According to Pitchfork, hundreds of fans were unable to see the Puerto Rican rapper after security at the 87,000-capacity Estadio Azteca stadium claimed that ...

We are heartbroken by the events at Astroworld and our deepest sympathies go out to the families and friends of the victims.” From 2016 to 2019, Live Nation and its subsidiary Live Nation Worldwide were cited 10 times for safety violations and incurred fines.” “We will hold a hearing on how consolidation in the live entertainment and ticketing industry harms customers and artists alike.” I think the public deserves to know.” For example, Live Nation has been fined or sued numerous times over safety issues at previous events, including other incidents involving surging fans or stampedes. The market is increasingly competitive nonetheless, with rivals making aggressive offers to venues.” The company has faced criticism since its 2010 merger with Live Nation for anti-competitive practices. The site was supposed to open up for 1.5 million verified Taylor Swift fans. During the sale, the site crashed and people were queuing on the website for hours. In response to the Swift ticketing mayhem, Live Nation Entertainment’s Chairman Greg Maffei said: “It’s a function of Taylor Swift. It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse. Bad Bunny was also Spotify’s most streamed artist in the world this year, with 18 billion streams.

Ticketmaster has given some lucky Taylor Swift fans a second opportunity to secure tickets to her extremely in-demand "Eras Tour."

[eventually apologized](https://www.rollingstone.com/music/music-news/ticketmaster-apology-taylor-swift-fans-1234633761/) to Swift and her fans, it’s still dealing with the fallout from the debacle. [saying the company “assured” her](https://www.rollingstone.com/music/music-news/taylor-swift-ticketmaster-assured-meet-demand-eras-tour-1234633194/) and her team that it would be able to meet demand. Furthermore, a bunch of Swift fans [have sued Live Nation](https://www.rollingstone.com/music/music-news/taylor-swift-fans-lawsuit-ticketmaster-live-nation-eras-tour-1234641079/) for fraud, price fixing, and antitrust violations. [email read](https://blog.ticketmaster.com/ticketmaster-verified-fan-request-taylor-swift-the-eras-tour-2023/) in part, “You have been identified as a fan who received a boost during the Verified Fan presale but did not purchase tickets. However, Ticketmaster appeared unprepared to handle the demand for the tour, as the website crashed and fans experienced hours-long waits for the chance to buy tickets. [Taylor Swift](https://www.rollingstone.com/music/music-lists/taylor-swift-songs-ranked-rob-sheffield-201800/all-too-well-2012-2-204850/) fans are getting another opportunity to scoop up [leftover tickets](https://www.rollingstone.com/culture/culture-news/taylor-swift-fans-battle-ticketmaster-presale-1234630928/) to the pop star’s [“Eras Tour.”](https://www.rollingstone.com/music/music-news/find-taylor-swift-eras-tour-tickets-buy-online-1234624645/)

Ticketmaster gave select fans another opportunity to purchase tickets for Taylor Swift's “Eras” tour on Monday, after the company was widely criticized by ...

Congress announced plans to hold a hearing on Ticketmaster and LiveNation over antitrust concerns, and the New York Times reported the Department of Justice is investigating the company over concerns it has a monopoly over the live entertainment industry. Ticketmaster apologized for the issues, but that didn’t stop Swift from speaking out against the company. She said her team had been assured several times that Ticketmaster and LiveNation could handle the intense demand that was expected for her shows. That’s how many tickets to “Eras” were sold last month. It’s not known how many tickets remain. When seats went on sale for “Eras” last month, millions of fans attempted to purchase tickets during a pre-sale event, eager to see Swift during one of the largest tours of her career and her first tour since 2018.

Taylor Swift will release additional tickets for The Eras Tour, one month on from the Ticketmaster sales debacle which crashed the site and saw fans miss ...

A fresh statement on the Ticketmaster website read: 'You were identified as a fan who received a boost during the Verified Fan presale but did not purchase tickets. Before the pre-sale even began, many were left fuming over the fact that they didn't get a code. But when those who did receive codes logged on to try to snag tickets on Tuesday, chaos ensued. The participants of the lawsuit are suing L.A. Never before has a Verified Fan on sale sparked so much attention - or uninvited volume. We apologize for the difficulties you may have experienced' Invitations will be staggered by tour dates in each city. Ticketmaster finally issued an apology to Swift and her fans last month after receiving huge backlash for the disastrous week that saw fans unable to purchase tickets for her tour Statement: A fresh statement on the Ticketmaster website read: 'You were identified as a fan who received a boost during the Verified Fan presale but did not purchase tickets. The fans participating in the lawsuit added that even if Ticketmaster didn't intentionally create an environment that was scalper and bot friendly, they were still not properly prepared for the number of potential fans that would attempt to get tickets. We apologize for the difficulties you may have experienced, and have been asked by Taylor’s team to create this additional opportunity for you to purchase tickets. 'You were selected for this opportunity because you have been identified as a fan who received a boost during the Verified Fan presale but did not purchase tickets.

The chaotic Bad Bunny concert comes as Ticketmaster has been under fire for its Taylor Swift ticketing debacle.

Ticketmaster is giving some Verified Fans another opportunity to purchase tickets to Taylor Swift's Eras tour, allowing them to request tickets over the ...

[Swifties now suing the company](https://www.vulture.com/2022/12/everything-we-know-about-the-swiftie-ticketmaster-lawsuit.html) and [multiple arms of the government](https://www.vulture.com/2022/11/taylor-swift-ticket-presale-not-working-ticketmaster-problem.html) looking into [the company’s status as a possible monopoly](https://www.vulture.com/2022/11/taylor-swift-tour-tickets-ticketmaster-explained.html) under owner Live Nation. Over the weekend, Ticketmaster also faced new issues [when hundreds of fans could not get into a Bad Bunny show](https://www.vulture.com/2022/12/ticketmaster-mexico-bad-bunny-counterfeit-tickets.html) in Mexico City due to ticketing fraud. Specifically, emails went out on December 12 to Verified Fans who received “boosts” (for previously purchasing merch or [Lover Fest tickets](https://www.vulture.com/2020/04/taylor-swift-cancels-lover-tour-coronavirus.html)), but did not buy tickets, possibly because they experienced issues with Ticketmaster. “We apologize for the difficulties you may have experienced, and have been asked by Taylor’s team to create this additional opportunity for you to purchase tickets,” Ticketmaster wrote in [a post](https://blog.ticketmaster.com/ticketmaster-verified-fan-request-taylor-swift-the-eras-tour-2023/) explaining the sale. [the platform canceled the general on-sale for Swift’s Eras tour](https://www.vulture.com/2022/11/taylor-swift-ticketmaster-sale-canceled-eras-tour.html) on November 17 due to massive demand and even more issues in the presale, Ticketmaster is now offering fans another chance to buy tickets. Swift has yet to address the new ticketing, but did previously say she was looking at giving fans “more opportunities” to see her live.

Sarah Morries/GettyLucky Taylor Swift fans were celebrating cautiously on Monday after receiving emails from Ticketmaster, the concert platform behind the ...