South East Water

Water companies apologise after burst water pipes hits customers' supplies in Kent and Sussex.

She said the problem had gone beyond an "acceptable level". She questioned whether South East Water had "a serious problem" with its infrastructure and called on the firm to "come up with some answers". We’ll be working through the night to fix the burst water main and return supply to everyone. In a statement, Mr Hinton said: "We are very sorry to our customers who are without water but we are doing everything we can in this incredibly fast-moving and challenging situation. David Hinton, South East Water chief executive officer, said it was a "fast-moving and challenging situation". The water companies have apologised to customers and said they were setting up bottled water sites.

Some water pipes have frozen and burst in the cold weather.

"The bursts have resulted in the storage tanks, which hold treated water before it is pumped to homes and businesses, running very low. The "freezing weather" is thought to have been the cause of this low water supply. As a result of some people now having no water access, South East Water have set up bottle stations in East Grinstead to hand out water to customers affected by the burst. Supplies will be intermittent while we find and fix an increase in burst water pipes caused by the freezing weather. [East Grinstead ](https://www.sussexlive.co.uk/all-about/east-grinstead)by South East Water today (December 19) as hundreds of people across Sussex are left with no water supply. Sussex residents across the county have been left with little or no water since yesterday afternoon (December 18) when some of the water pipes serving customers froze and burst in [ the cold weather](https://www.sussexlive.co.uk/news/sussex-news/cold-weather-end-sussex-temperatures-7926524).

South East Water is asking its customers to limit their use as they try and resolve the problem.

It is expected that temperatures in the country will reach highs of 14 degrees on Monday, putting a stop to freezing conditions. A nurse from the town in Kent, who wished to remain unnamed, added: "I am physically and emotionally broken. She added that being unable to wash hands, shower and flush the toilet poses "health risks." In Tunbridge Wells, Hayley Stokes criticised South East Water, saying this isn't the first time she has had issues with her water supply. South East Water said on Monday that supply problems have been caused by snow and icy weather in recent days. If possible, avoid using appliances at the peak times of 7am to 9am and 4pm to 7pm.

Upto 50000 homes who are supplied by Southern Water and 15000 by South East Water are currently experiencing no water or low pressure. | ITV News Meridian.

“It is a constantly changing picture in very challenging circumstances beyond our control. “We would like to thank everyone for their patience and understanding. If possible, avoid using appliances at the peak times of 7am to 9am and 4pm to 7pm.

An MP has said compensation should be handed to home owners and businesses "no ifs, no buts" after a week of water supply problems.

The snow has now gone so we have been collecting rain water but we don't know how long that will last." "I will keep the pressure on for all the supplies to be restored as possible. She said: "The service provided has been awful. "Across that time he has been without water for more than 57 hours but this has been the longest time he has been without water so far." At 11.45am the bottled water stations at Crowborough Beacon Golf Club and Haywards Heath Rugby Football Club had to be temporarily closed for re-stock. "We are very sorry to our customers who are without water but we are doing everything we can in this incredibly fast moving and challenging situation. South East Water chief executive David Hinton said: “We are working flat out to find the leaks on our pipework, but we are also are asking people to look in their attics, airing cupboards, under their sinks and to check the taps out in their gardens to see if they have got any unnoticed leaks which could be a trickle at the moment but later will cause major damage. I've asked for water to be delivered to people who can't get to the site and residents and businesses need to be compensated, no ifs no buts, when this comes to an end." We have had many excuses as to why the water is not on, including powercuts, burst water pipes, and no water in the reservoir. He described the situation as "unacceptable and appalling" and called for businesses and anyone affected to be compensated as soon as everything is fixed. "On the other hand they're discovering lots of burst pipes which means it will be uncertain in the next few days and supplies will be coming on an off. Work continues to restore water supplies to thousands of homes as an MP calls for residents and businesses to be compensated as soon as possible.

Thousands of properties in Sussex are without water or with low pressure after pipes burst following the freezing weather across the county.

The latest statement from South East Water said: “Customers in Sussex should see their supplies return throughout the evening (of December 21) into tomorrow morning. “For our customers in Kent, we are sorry you remain without water. Due to the snow and ice thawing rapidly, we have seen an increase in the number of burst water mains. Follow @sewateruk for updates on their work to restore water supply.” Posting on Twitter on Monday (December 19) morning, South East Water said: “We’re very sorry to customers without water this morning. David Hinton, South East Water chief executive officer, said: “We are very sorry to our customers who are without water but we are doing everything we can in this incredibly fast-moving and challenging situation.

"Repairing leaks and bursts is one of our top priorities but freezing weather adds significant complications as we cannot predict which pipes may burst and when ...

You can also have your say in the [comments](#comments-wrapper). Some parts of the town have been left without water for days after [icy conditions caused mains to burst](https://www.kentlive.news/news/kent-news/tunbridge-wells-left-without-water-7944144). But in a [live map on its website](http://inyourarea.digdat.co.uk/SouthEastWater.), South East Water has given an estimated completion time for the issues in the Tunbridge Wells/Pembury area. "Residents and businesses should also heck their homes, unoccupied properties, outside taps and cattle troughs throughout the weekend, for leaks that can cause extensive and costly damage if not found quickly. How do you feel about the water shortages? "Repairing leaks and bursts is one of our top priorities but freezing weather adds significant complications as we cannot predict which pipes may burst and when. [ HERE](https://www.kentlive.news/newsletter-preference-centre/) [.](https://www.hampshirelive.news/news/hampshire-news/hampshirelive-newsletter-sign-up-free-4214525) We know how worrying this can be and are working around the clock to get your water supplied restored. During the past 24 hours, this has increased by 90 million litres to 620 million. This has put extreme pressure on the complex underground system of 9,000 miles of pipes which takes drinking water from treatment works into homes. [on and off for locals over the weekend](https://www.kentlive.news/news/kent-news/residents-slam-frustrating-weekend-tunbridge-7945230) with pressure varying. [Tunbridge Wells](https://www.kentlive.news/all-about/tunbridge-wells) to be back to normal.