Virgin Media

2023 - 4 - 4

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Image courtesy of "The Guardian"

Virgin Media confirms internet outages with users across UK ... (The Guardian)

Company's own website down as well as internet inaccessible for many. Follow all our live coverage of business, economics and financial markets.

After a lull in the middle of the night, there appear to be thousands more people reporting outages in the morning rush to log on. By 1:53am the number of outage reports had risen to more than 15,000. As of 8:30am BST, the Virgin Media website is back up, although in greatly reduced form, while some users are reporting being able to reconnect to the internet following a reboot of their router or modem.

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Image courtesy of "The Guardian"

Thousands of Virgin Media customers in UK hit by outages (The Guardian)

DownDetector, which tracks such glitches, reports problems with internet, telephone and TV.

Virgin Media said on Tuesday morning: “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.” The cause was not immediately clear but was causing havoc for customers, including those relying on internet and phone connections for work.

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Image courtesy of "Daily Mail"

Virgin Media is DOWN: Service crashes for thousands of frustrated ... (Daily Mail)

According to Down Detector, the problems started at 06:34 BST, and are affecting customers across the country.

If you're thinking about switching, a new report could come in handy, as Which? Little or no information about what or when it will be back .. According to Down Detector, the problems started at 06:34 BST, and are affecting customers across the country It's one of the most popular broadband providers in the UK, but it appears that Virgin Media is experiencing problems this morning According to Down Detector, the problems started at 06:34 BST, and are affecting customers across the country. It's one of the most popular broadband providers in the UK, but it appears that Virgin Media is experiencing problems this morning.

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Image courtesy of "Reuters"

UK telecoms firm Virgin Media suffers widespread outages (Reuters)

British telecoms firm Virgin Media said on Tuesday there was an issue impacting its broadband services, after thousands of customers reported widespread ...

"We're aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres," Virgin Media said on Twitter. There were more than 28,000 reports of Virgin Media outages on the Downdetector website as of Tuesday morning, beginning in the early hours, with most users reporting that their internet was not working. LONDON, April 4 (Reuters) - British telecoms firm Virgin Media said on Tuesday there was an issue impacting its broadband services, after thousands of customers reported widespread problems with internet access and the group's website also appeared to be down.

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Image courtesy of "Nottinghamshire Live"

Virgin Media down as customers fume over internet outage across ... (Nottinghamshire Live)

Users took to social media to rant as they were unable to connect to their Wi-Fi and internet on Tuesday, April 4.

A Virgin Media spokesperson said: "We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Scott said: "Mine is the same. YouTube is working on my xbox though." [TV ](https://www.nottinghampost.com/news/celebs-tv/)package and the internet dies every other day. " Anyone know how this is happening yet on my hub the white light is on?? makes no sense no flashing lights or anything yet can’t get on Wi-Fi," said another.

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Image courtesy of "Mirror.co.uk"

Virgin Media down: Users across the UK blocked from popular ... (Mirror.co.uk)

The gremlins appear to have begun at around 5am with thousands of reports flooding in from frustrated users. The bug isn't like the usual outages with it only ...

Virgin has just issued a statement online with the company saying: "We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. That's one of the biggest glitches seen in a while. The bug isn't like the usual outages with it only affecting some websites.

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Image courtesy of "Plymouth Live"

Virgin Media down across UK including in Plymouth (Plymouth Live)

Alongside users in the city, according to the outage map for Virgin Media users, those in the general south Devon area and around Exeter look like they are also ...

Virgin Media is yet to comment on the outages. It has left people unable to connect to their Wi-Fi or internet on Tuesday morning. Unable to even access the status checker." We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. All over the country. @YarnallAuthor tweeted: "Virgin downall night.

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Image courtesy of "Chard & Ilminster News"

Major internet outages as Virgin Media reports 'problem' (Chard & Ilminster News)

A major outage has affected customers of Virgin Media on Tuesday morning, making it difficult to access the internet. Problems first started at around 2am, ...

Virgin said: “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. A major outage has affected customers of Virgin Media on Tuesday morning, making it difficult to access the internet. At that point there was a big spike in reports to the website of problems with Virgin Media, with another peak coming at around 7am.

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Image courtesy of "Telegraph.co.uk"

Virgin Media down leaving thousands of customers without internet ... (Telegraph.co.uk)

Virgin Media is racing to fix a problem with its broadband which has gone down for thousands of customers.

Another user, Andrew Mackenzie, tweeted: "Ah someone has finally logged in to the Virgin Media twitter account. The majority of complaints appear to focus on the London area, with blackspots also centred on Birmingham and Cardiff. Virgin Media is racing to fix a problem with its broadband which has gone down for thousands of customers.

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Image courtesy of "Chard & Ilminster News"

Is Virgin Media down? Users report problems with Wi-Fi (Chard & Ilminster News)

Virgin Media users are reporting problems with broadband connection causing Wi-Fi to not work this morning.

It said: “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. I can’t even get on the website to check status!

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Image courtesy of "The Independent"

Virgin Media down - latest: Thousands without broadband as ... (The Independent)

Problems first started at around 2am, according to data from Downdetector, a site which tracks outages. At that ...

[Virgin Media down: Service not working for users across UK](https://www.independent.co.uk/tech/virgin-media-down-not-working-outage-b2313680.html) Virgin Media down: Service not working for users across UK “That alone is unforgivable. Will not be using them again when I move house soon.” Virgin Media has acknowledged there had been problems with its systems and said it is working to fix everything as soon as possible. Virgin Media acknowledged there had been problems with its systems and said it is working to fix everything as soon as possible.

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Image courtesy of "North Wales Pioneer"

Major internet outages as Virgin Media reports 'problem' (North Wales Pioneer)

A major outage has affected customers of Virgin Media on Tuesday morning, making it difficult to access the internet. Problems first started at around 2am, ...

Virgin said: “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. A major outage has affected customers of Virgin Media on Tuesday morning, making it difficult to access the internet. At that point there was a big spike in reports to the website of problems with Virgin Media, with another peak coming at around 7am.

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Image courtesy of "The Register"

Parts of UK booted offline as Virgin Media suffers massive ... (The Register)

Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a ...

Oh and don't bank on SLAs](https://www.theregister.com/2023/03/27/report_outage_rates/) Virgin website seems to have dropped back to a 'simple' format. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected." Nexfibre – a joint venture between Liberty Global, Telefónica and Infravia – completed in December. A notspot networker at wavemobile raged on Twitter that they'd had a "sleepless night thanks to @virginmedia and ZERO information or apology. Earlier today, even its status page was unavailable, although prior to this readers who alerted The Reg were complaining that "their service status reports no issues like it always does."

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Image courtesy of "Financial Times"

Virgin Media glitch left thousands of UK customers without broadband (Financial Times)

Company says broadband has been restored after more than 28000 reported connectivity problems this morning.

For cost savings, you can change your plan at any time online in the “Settings & Account” section. Compare Standard and Premium Digital For a full comparison of Standard and Premium Digital,

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Image courtesy of "North Wales Pioneer"

Virgin Media says internet access restored after broadband outage (North Wales Pioneer)

There were widespread reports of problems with the telecoms provider on Tuesday morning.

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Image courtesy of "Birmingham Live"

Virgin Media internet down again as firm announces 'repeat of issue ... (Birmingham Live)

Virgin Media tweeted at 5.25pm: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some ...

The company tweeted this morning: "We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. It reads: "We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Virgin Media has gone down on Tuesday morning - leaving web users furious. Virgin Media website's has returned, although in a greatly reduced form. The firm has apologised to customers. Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. A mass outage like this is a real kick in the teeth. It will also put extra pressure on the provider, whose customer service has sometimes struggled to keep up with its speeds." We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it." A fuming customer tweeted this morning: "The internet has been intermittent all night - it's getting beyond a joke at this point. The first outage started just after 1am, Downdetector says, and a number of complaints were made from 6.30am.

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Image courtesy of "Chard & Ilminster News"

Is Virgin Media down again? Users report Wi-Fi issues (Chard & Ilminster News)

For the second time today (April 4), Virgin Media users are reporting problems with their internet connections.

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Image courtesy of "Evening Standard"

Virgin Media forced to apologise twice over broadband outages (Evening Standard)

Downdetector received 55000 reports of internet disruption at 5pm on Tuesday afternoon.

We apologise for any inconvenience caused.” “Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.” On Tuesday morning, Virgin Media tweeted: “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres.

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Image courtesy of "ISPreview.co.uk"

Major Network Outage Strikes Broadband ISP Virgin Media UK ... (ISPreview.co.uk)

Customers of broadband ISP Virgin Media (VMO2) are reporting a major UK network outage this morning (technically it's been two outages), which has caused.

Arriving somewhat after the fact, VM Business has just issued a similar statement to their residential division: “We’re aware of an issue that is affecting broadband services for Virgin Media Business customers as well as our contact centres. We apologise again to those customers impacted and our teams are continuing to work flat out to find the root cause of the problem and fix it.” A spokesperson said: “Unfortunately, we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Virgin Media DNS also unavailable.” The issue may also be extending to some of the operator’s business connectivity clients. We are currently trying to get a statement from Virgin Media and will keep this article updated. We suspect it’s more routing orientated, as changing the DNS server to a third party (OpenDNS, Google Public DNS etc.) doesn’t seem to help. The issue is now formally resolved. [Virgin Media](https://www.ispreview.co.uk/index.php/go/vm) (VMO2) are reporting a major UK network outage this morning (technically it’s been two outages), which has caused connectivity problems and appears to have disrupted their website and DNS servers too. The level of communication from the provider on this is shockingly bad. Meanwhile, the operator has yet to post a status update to their social media channels, which is despite there being issues throughout the night. Unfortunately, the same thing happened again this morning at around 6:30am and has triggered a huge volume of complaints, which is most likely because more people are awake to experience it.

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Image courtesy of "This is Money"

No automatic refunds for tens of thousands of Virgin Media customers (This is Money)

Downdetector, which tracks network issues, received 26000 reports from people unable to connect to the internet.

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Virgin Media claims no refunds are needed because network issues were resolved within two working days

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Image courtesy of "Leicester City"

Important Information: Virgin Media Issues Affecting King Power ... (Leicester City)

Leicester City supporters attending this evening's Premier League fixture at King Power Stadium are advised of Virgin Media connectivity issues that are ...

We appreciate the patience of our supporters while we work to keep all services open. The issues, which are being experienced in a number of locations around the country, may affect our ability to serve alcohol in concourse areas. - The issue may affect our ability to serve alcohol in concourse areas

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Image courtesy of "The Independent"

Virgin Media down – latest: Broadband down again after provider ... (The Independent)

Problems first started at around 2am, according to data from Downdetector, a site which tracks outages. At that point, there was a big spike in reports to the ...

[Big broadband firms ‘mediocre at best’ ahead of inflation-busting price rises](https://www.independent.co.uk/news/uk/zen-talktalk-ofcom-rpi-virgin-media-b2309814.html) [Virgin Media](https://www.independent.co.uk/topic/virgin-media) came 10th in the ranking with 54 per cent, scoring poorly for customer service and technical support. Here is Virgin Media’s most recent statement, in which it said: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers.” “We apologise for any inconvenience caused.” [Downdetector](/topic/downdetector), a site which tracks outages. The company said on Twitter: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. Virgin Media has apologised for the second time in a day over broadband outages affecting customers. “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres,” Virgin Media said in a statement on Tuesday morning. One user called the company “pathetic to the point of it being unbelievable” while another spotted a Virgin media balloon and hoped “that’s the engineer on his way to work”. Many users on social media are still complaining of issues with Virgin Media broadband after the company apologised twice yesterday for outages and services were resumed. Some users this morning say their broadband was “out again” while others complained of patchy internet, a situation that has been ongoing for thousands of users for the last two days. [Best Broadband Providers in the UK](https://www.independent.co.uk/compare/broadband-deals/providers) [How to know if the internet has stopped working – or if it’s just you](https://www.independent.co.uk/tech/virgin-media-down-not-working-outage-b1968550.html)

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Image courtesy of "Sky News"

Virgin Media forced to apologise as tens of thousands left without ... (Sky News)

Virgin Media customers suffered broadband outages in the early hours of Tuesday morning and again in the afternoon, leaving around 55000 people without ...

#robbery." Virgin Media has apologised twice after broadband outages affected tens of thousands of customers. Virgin Media forced to apologise as tens of thousands left without broadband

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Image courtesy of "The Sun"

Virgin Media STILL down as customers left without internet for more ... (The Sun)

More than 55,000 issues had been reported by 5.17pm, according to Downdetector - a website which monitors outages. It came after an earlier outage with also saw ...

Any sign of a fix any time soon?" A second person said: "Broadband is off again. [internet](https://www.thesun.co.uk/topic/broadband/) and a quarter of customers are experiencing a complete outage. [hundreds of customers were reporting issues](https://www.thesun.co.uk/money/20068642/virgin-media-down-hundreds-customers/) with their internet and Wi-Fi following a technical issue. [CISAS](https://www.cedr.com/consumer/cisas/) ADR scheme. [home](https://www.thesun.co.uk/topic/homes/) phone services are not repaired after two full days of no service. [TV](https://www.thesun.co.uk/tv/) streaming services. [it went down for around 1,500 people](https://www.thesun.co.uk/money/21227079/virgin-media-goes-down-internet/) as households struggled to get online. [England](https://www.thesun.co.uk/where/england/), Wales and Scotland rather than limited to one location. [internet](https://www.thesun.co.uk/topic/broadband/) access twice yesterday (April 4). [earlier outage](https://www.thesun.co.uk/money/21932623/virgin-media-down-updates-status-service-outage/) with also saw tens of thousands of people report issues with their internet access. They added: "Our engineers are continuing to monitor the network and we apologise again for the issues faced by some of our customers yesterday."

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Image courtesy of "Mirror.co.uk"

Virgin Media issues compensation update after thousands left ... (Mirror.co.uk)

Virgin Media is signed up to the Ofcom automatic compensation scheme, which sees households entitled to £9.33 for each day their service is disrupted - but ...

Freestyle packages charge separately for your airtime and device. Promoted Stories This applies to SIM-only customers and the airtime part of your bill if you're a Freestyle customer. The outages come after Virgin Media joined other telecoms companies in hiking broadband and mobile bills this month. Virgin Media appeared to suffer two outages, with the first issue starting at 8am. Virgin Media is signed up to the

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Image courtesy of "Evening Standard"

Virgin Media WiFi goes down again as issues continue into second ... (Evening Standard)

Virgin Media said in a statement on Tuesday: “Unfortunately we have seen a repeat of an earlier issue, which is causing intermittent broadband connectivity ...

“We apologise again to those impacted. Can you send me details of how to get a refund for [the] lack of service that I’ve paid for.” One user asked: “Is the network now back up and running? Can someone help please?” On Wednesday afternoon, Virgin responded to one customer on Twitter and said: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. Virgin Media said in a statement on Tuesday: “Unfortunately we have seen a repeat of an earlier issue, which is causing intermittent broadband connectivity problems for some Virgin Media customers.

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