NatWest online banking

NatWest Online Banking App Faces Major Outage

NatWest users left frustrated as banking app and online services experience downtime. Customers resort to visiting branches and using telephone banking.

NatWest's online banking app and services faced a major outage, leaving users unable to access their accounts or make transactions. Frustrated customers took to social media to express their disappointment, with reports of issues starting as early as 5.30am. The bank issued a statement apologizing for the inconvenience and advised customers to use alternative banking methods such as visiting branches or using telephone banking.

Many NatWest customers found themselves locked out of their accounts on Tuesday morning as the mobile app and online services were inaccessible. The Downdetector website recorded a surge in reports, indicating the widespread nature of the issue. The bank reassured customers that they were actively investigating the root cause of the problem.

After a three-hour outage, NatWest's mobile banking app was finally restored, bringing relief to the affected users. The issues, which began around 7:00 BST, caused disruptions for millions of customers across the country. Despite the inconvenience, the bank's swift response in resolving the outage was commendable.

In a surprising turn of events, the outage prompted a surge in customers resorting to traditional banking methods like visiting physical branches, showcasing the blend of modern technology and traditional banking services. This incident serves as a reminder of the reliance on digital platforms and the importance of backup options in the event of technical failures.